In the recent UK floods we heard a lot about defences failing and phrases being bandied about by engineers and managers such as “a once in a hundred years” event and “could never have been envisaged.” However when I hear these types of explanations it always makes me think instead of the crucial differences between a promise, a responsibility and a guarantee.
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Ken is an expert practitioner, author and speaker on Collaboration, High Performing Teams, Change Management, Business Strategy and Leadership Development.