The most widely used tool for mobile, distributed and virtual teams is still the plain old telephone conference call. However it is also the most badly used! So whether you are talking over Skype, mixing it with screen sharing and messaging, using your corporate PABX or just calling in to an external service if you follow these 12 simple rules you will get much better calls.
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Ken is an expert practitioner, author and speaker on Collaboration, High Performing Teams, Change Management, Business Strategy and Leadership Development.