One of the most useful aspects of Microsoft Excel is its ability to quickly slice and dice customer data from live systems to identify important trends and behaviors which can inform strategy. In this article and screencast I share a 7-step plan, illustrated with a worked example, for Instant Customer Analytics using Excel.
Continue reading “Instant Customer Data Analysis using Excel: worked example”
Ken is an expert practitioner, author and speaker on Collaboration, High Performing Teams, Change Management, Business Strategy and Leadership Development.