Conference Calls: Twelve Golden Rules

The most widely used tool for mobile, distributed and virtual teams is still the plain old telephone conference call. However it is also the most badly used! So whether you are talking over Skype, mixing it with screen sharing and messaging, using your corporate PABX or just calling in to an external service if you follow these 12 simple rules you will get much better calls.

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Social Network Analysis: an introduction

Any social organisation from the smallest team to the largest enterprise carries with it a social network. Until recently these social networks were largely invisible to the organisations which depended on them. Now Social Network Analysis or SNA is a hot topic but what is it, where did it come from and how does it work: Richard Cross, bioteams.com Guest Author, explains.

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